Westgate Smoky Mountain Resort And Spa - Gatlinburg

ex. Westgate Smoky Mountain Resort

915 Westgate Resort Road, Gatlinburg, United States, 37738  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Westgate Smoky Mountain Resort And Spa - Gatlinburg

 Free Wi-Fi
 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming Pool

Indoor swimming pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Sports activities

Aqua park

Water slides

Golf course

Horseback riding

Billiards/Pool tables

Mini golf

Table tennis

 Spa and relaxation

Spa & wellness center

Reflex massage

Massage

Jacuzzi

Verified Reviews:

  • Good breakfast - Good gym - We definitely will return
  • Tv was old - Comfortable beds - There is a gas fireplace
  • Staff was friendly - Helpful service - Close to everything
  • Ac not working - Lovely view of the mountains - Would highly recommend
  • Bathroom was spacious - Room was very nice - Large pool

Overview

Situated near Bill Gladwell, Dollywood and Gatlinburg Space Needle, the comfortable Westgate Smoky Mountain Resort offers an aqua park, a nightclub and a lazy river. Westgate Smoky Mountain Resort has been welcoming guests to its non-smoking rooms since 2000.

The city center is 3 km away from the hotel. You can find Historic Ogle Log Cabin, Wild Bear Falls Indoor Waterpark and Christ in the Smokies Museum & Gardens only 50 meters from the property.

Shoppers will enjoy close proximity to specialty shops, shopping centers and stores.

Westgate Smoky Mountain Resort lies within 45 minutes’ drive to Mc Ghee Tyson airport.

Rooms

There are 153 guestrooms featuring Leisure One-Bedroom Quadruple Room, Leisure Two-Bedroom Single Room and Deluxe One-Bedroom Quadruple Room equipped with a DVD player, heating, a seating area, a laptop safe and a dining area. The property offers views of Smoky Mountains from the rooms. The rooms feature en suite bathrooms as well as kitchenware, a microwave and a stove for self-catering.

Eat & Drink

The award-winning bar serves a selection of coffee and tea.

Services

Corporate travelers can use a conference room and a business center available on site.

Relax

A playground, a playroom and cribs are also provided at Westgate Smoky Mountain Resort. The property offers fitness center, a gym and stretching to keep shape.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free public parking is possible on site.

Year renovated:   2011.  Number of rooms:   765.

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Facilities

General

  • Free Wi-Fi
  • Paid parking
  • Handicap parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Children are welcome
  • 24-hour security
  • Safe deposit box
  • Multilingual staff
  • Pets allowed for a fee
  • Souvenir shop
  • ATM/Cash machine
  • Fireplace
  • Hairdresser
  • Luggage storage
  • Exterior corridors
  • Elevator
  • Rooms/Facilities for disabled

Sports & Fitness

  • Aqua fitness
  • Horseback riding
  • Golf course
  • Billiards/Pool tables
  • Fitness center
  • Table tennis
  • Mini golf
  • Tennis

Services

  • Paid city shuttle
  • Room service
  • Self-service laundry
  • Wedding services
  • Shops/Commercial services
  • Tours/Ticket assistance

Dining facilities

  • Paid breakfast
  • Continental breakfast
  • Restaurant buffet
  • Snack bar
  • Cafe
  • Picnic area/Tables
  • Catering service

Meeting facilities

  • Business center
  • Conference room

Children's facilities

  • Cribs/Baby cots
  • Playground
  • Children's pool
  • Water slides
  • Game room
  • Kids club

Leisure facilities

  • Outdoor swimming pool
  • Indoor swimming pool
  • Lazy river
  • Aqua park
  • Live entertainment
  • Night club
  • Spa & wellness center
  • Jacuzzi
  • Sauna
  • Massage
  • BBQ facilities
  • Television in lobby
  • Reflex massage

Room facilities

  • Air conditioning
  • Individual heating
  • Paid in-room safe
  • Tea and coffee facilities
  • Connecting rooms
  • Living room
  • Sitting area
  • Dressing area
  • Balcony
  • Rollaway beds
  • Ironing facilities
  • In-room desk

Bathroom

  • Bathroom
  • Bathtub
  • Steam shower
  • Washing machine
  • Hair dryer
  • Bathtub shower combination
  • Hair dryer on request

Kitchen facilities

  • Kitchenette
  • Mini-fridge
  • Microwave
  • Cooker
  • Cookware/Kitchen utensils

Media

  • Cable/Satellite television
  • Direct dial telephone
  • VCR
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-In

  • from  4 am

Check-Out

  • until  10 am

Children and extra beds

  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are allowed on request.

How to reach hotel

hotel Westgate Smoky Mountain Resort And Spa - Gatlinburg Gatlinburg location
Show big map »

Hotel Address:

915 Westgate Resort Road, Gatlinburg, United States, 37738

Get directions
City Center
  • Gatlinburg
    1.3 mi
Airports
Restaurants
  • Westgate Smokehouse Grill
    100 ft
  • Eight Gables Inn (cuisine: American)
    800 ft
Ski areas
  • Ober Gatlinburg Ski Resort & Amusement Park
    1.6 mi
  • Baskins Creek Falls
    1.9 mi
Hotel information
  • Check-In:
    from  4 am
  • Check-Out:
    until  10 am
  • Year renovated:
    2011
  • Number of rooms:
    765

Rooms and availability

Images coming soon
Studio
Bed type: Queen-size bed
Check Prices
  • Private bathroom
— Less information+ More information
Room facilities
    Images coming soon
    Villa
    Bed type: Queen-size bed
    Check Prices
    — Less information+ More information
    Room facilities
      Images coming soon
      Deluxe One-Bedroom Villa
      Bed type: King-size bed
      Check Prices
      • Private bathroom
      — Less information+ More information
      Room facilities

        How to reach hotel

        hotel Westgate Smoky Mountain Resort And Spa - Gatlinburg Gatlinburg location
        Show big map »

        Hotel Address:

        915 Westgate Resort Road, Gatlinburg, United States, 37738

        Get directions
        City Center
        • Gatlinburg
          1.3 mi
        Airports
        Restaurants
        • Westgate Smokehouse Grill
          100 ft
        • Eight Gables Inn (cuisine: American)
          800 ft
        Ski areas
        • Ober Gatlinburg Ski Resort & Amusement Park
          1.6 mi
        • Baskins Creek Falls
          1.9 mi
        Hotel information
        • Check-In:
          from  4 am
        • Check-Out:
          until  10 am
        • Year renovated:
          2011
        • Number of rooms:
          765

        Westgate Smoky Mountain Resort And Spa Location

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        • Airports
        • Underground stations
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        • Museums
        • Convention centers
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        • Food and meals
        • General

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        What's nearby

        Tourist attractions

        Popular areas

        • City Center - 1.2 mi

        Convention centers

        Amusement

        • Dinosaur Golf - 3700 ft
        • Hillbilly Golf - 1.1 mi
        • Camp Thunder Fun Ctr - 1.2 mi
        • Gatlinburg Theme Park - 1.2 mi
        • Terror Ghost Shows - 1.3 mi
        • Fannie Farkle's Amusement - 1.3 mi
        • Earthquake the Ride - 1.3 mi
        • Motion Master Theater - 1.3 mi
        • Motion Ride Movie Theater - 1.3 mi
        • Fort Fun - 1.3 mi
        • Mysterious Mansion-Gatlinburg - 1.4 mi
        • Space Needle - 1.5 mi
        • Ober Gatlinburg Alpine Slide - 1.8 mi

        Monuments and Landmarks

        Museums

        • Guinness World Records Museum - 1.2 mi
        • Ripley's Believe IT OR Not - 1.3 mi
        • Star Cars Museum - 1.8 mi
        • Sevier County Heritage Museum - 2.5 mi

        Parks

        • Wild Bear Falls Indoor Waterpark - 400 ft
        • Parks and Grounds Maintenance - 2.1 mi
        • Mills Park - 2.9 mi

        Arboretum, Green spaces, Zoos

        Theaters

        Transport

        • Gatlinburg Trolley - 1.2 mi

        Local attractions

        • Hillbilly Golf - 5000 ft
          340 Parkway, Gatlinburg
        • Mysterious Mansion - 1.3 mi
          424 River Rd., Gatlinburg
        • Ripley's Mirror Maze - 1.3 mi
          623 Parkway, Gatlinburg
        • Ripley's Aquarium of the Smokies - 1.2 mi
          88 River Road, Gatlinburg
        • Cooter's Place - 1.3 mi
          542 Parkway, Gatlinburg

        Near the hotel

        • Wild Bear Falls Indoor Waterpark - 200 ft
          915 Westgate Resort Road, Gatlinburg

          Restaurants nearby

          • Westgate Smokehouse Grill - 100 ft

            Address: 915 Westgate Resorts Road
            Phone: (865) 430-5102

            58% likes this, based on 121 reviews

          • Wendy's - 2300 ft

            Address: On the Parkway
            Phone: 436-9181

          • Eight Gables Inn - 800 ft

            Address: 219 North Mountain Trail
            Phone: 865/430-3344

            91% likes this, based on 34 reviews
            Cuisine: American
            Price Range: USD 0 - USD 40

          • Mountaineer Kandy Kitchen - 2500 ft

            Address: 101 Parkway #8
            Phone: (865) 436-5078

            77% likes this, based on 38 reviews

          Hotel information
          • Check-In:
            from  4 am
          • Check-Out:
            until  10 am
          • Year renovated:
            2011
          • Number of rooms:
            765
          Hotels nearby

          Westgate Smoky Mountain Resort And Spa Reviews

          Guest reviews are submitted by our customers after their stay at Westgate Smoky Mountain Resort And Spa

          Average guest rating

          6.6out of 10
          Good
          Based on 31 reviews

          Guest reviews

          • Family with children
            7.8

            Great location in gatlinburg. Not on the strip, but tucked away and spacious. Great scenery in the mountains. Spacious rooms great amenities. Great home feel.

            The hotel water park is not included in your stay if you are not a resort owner and it is a little on the pricey side for what you get, but my young children had a great time. Not enough towels in the room for a family of 4 staying for 2 days. Other than that I loved it!

          • Family with children
            6.6

            Location

            I felt like the Water Park hours could have been longer. We arrived at 7:45 hoping we could use the park and we were informed that it closed at 7:00 pm. Check out time is 10:00am but the water park doesn't open until 11:00am. So the hole point in staying and enjoying the park after travelling all day was crushed. Then we decide to go to the pool. The pool is quite small for the 50 or so guests that were all crammed in there because the water park was closed. I felt like for the size of the lodge they should have had a larger pool area. It was just too many people.

          • Group of friends
            9.6

            The staff was very friendly and responded quickly to our needs.

            The internet service was down during our entire stay and required me to leave the property to handle personal business.

          • Older travelers
            6.6

            The staff was very friendly and always willing to help when needed. The views were amazing and located perfectly between the cities we most often visited.

            When we were checking in (before the Memorial holiday began), we were standing in line for over 30 minutes. The line was out by the main doors and there were only 3 people there behind the counter and then a fourth person came in after we were waiting over the 30 minute mark. We made a comment at that time and the lady behind the counter said (wiat until next week-this is nothing!) That was not the best comment back to us. No aplogies at all for everyone just standing in line. The momment we were in our room with the concierge (Carorle) wanted us to set up a meeting to let you all know how our visit would be. We just got done driving for (2) days and all we wanted was to relax and unpack. We didnt want to get asked and houded to buy into the westgate resort the second we got there. Very unprofessional and not what we wanted. This was not her fault and it just left a bad taste on our end on how you handle your guests. My mother and stepfather are coming down this next week and they cancelled their stay with you to stay at another resort outside of Gatlinburg. The other frustrating part of our stay with you was when another family came and stayed in the romm right next to ours. They had to come through the same main doors and the hallway to their room. We could hear them come and go, clean dishes, talk and we could even hear them in their bathroom. The walls must be so thin that we were so uncomportable talking to each other in our own room. It actually made our minds up to leave early from your establishiment. We didnt want to call "1234" to tell someone that they needed to be quiet.. Its not fair to their vacation either. When my husband and I came last year to walk to grounds and see if we wanted to purchase a timeshare at WestGate, we were told that the room that connects to the bigger room would not be occupied at the same time? Does that not hold true?

          • Couple
            10.0

            I liked Pool and spa and especially the room/suite

            I had to pay for internet

          • Couple
            10.0

            The Westgate Resort was very relaxing and comforting for a couple. The room was really nice and inviting.

            There was not much that I didnt like, only the fact that I didnt have a great view of the mountains, which was requested upon making the reservation.

          • Family with children
            5.8

            Water park was fun

            Very very very small rooms, was not happy sleeping on a pullout couch

          • Couple
            7.0

            I was mostly pleased. The staff was excellant.

            The water was not hot enough in the room.

          • Couple
            9.6

            Location was quick acess to Pigeon Forge or Gatlinberg.they left plenty of towels. The big soft fluffy comforter and pillows made it very ready too sleep.very comfortable bed.

            Our reservations weren't in the computer so we had to wait 20 minutes for everything to be inverters in after driving 5 hours there.

          • Family with children
            8.4

            Loved the cleanliness of the facililty! The staff was very friendly.

            We decided to stay there for the waterpark, however, the waterpark price was not included in the price of the stay. It cost 3 of us an extra $60 to go to the indoor waterpark. Very dissapointing.

          • Couple
            8.2

            I really wish the water park would have been included in the room price.

          • Family with children
            9.6

            It was a beautiful place to stay and a great location. We enjoyed the pool and the playground.

            The waterpark was too cold to enjoy the facility. It was cool weather outside and they had the windows open which made it too cold.

          • Family with children
            5.0

            Nice view.

            It was set up to sleep four but the pillows and blankets were missing along with towels. They were delivered to the room after we had left for the evening and the door was left open and not shut. Luckily all our things were still there when we returned.

          • Family with children
            9.2

            Loved the view! The room was adequate for our fa,mily needs.

            The carpets needed to be cleaned, the fireplace tile needed to be cleaned, and the vents needed cleaning. I have a crawler and a toddler...by the time we would get ready to go somewhere....I Had to clean their hands and knees.

          • Family with children
            6.2

            This hotel requested deposit because it's resort. But I didn't understand it.

          How to reach hotel

          hotel Westgate Smoky Mountain Resort And Spa - Gatlinburg Gatlinburg location
          Show big map »

          Hotel Address:

          915 Westgate Resort Road, Gatlinburg, United States, 37738

          Get directions
          City Center
          • Gatlinburg
            1.3 mi
          Airports
          Restaurants
          • Westgate Smokehouse Grill
            100 ft
          • Eight Gables Inn (cuisine: American)
            800 ft
          Ski areas
          • Ober Gatlinburg Ski Resort & Amusement Park
            1.6 mi
          • Baskins Creek Falls
            1.9 mi
          Hotel information
          • Check-In:
            from  4 am
          • Check-Out:
            until  10 am
          • Year renovated:
            2011
          • Number of rooms:
            765